Privacy Policy

01. Introduction

Welcome to ConnectBuildHub.com ("we," "us," "our"). We operate a subscription-based marketplace platform (the "Service") that connects individuals and businesses ("Clients") with professional contractors ("Contractors").
This Privacy Policy explains how we collect, use, share, and protect information about our users ("you"), which includes both Clients and Contractors. Your privacy is of the utmost importance to us. By accessing or using our Service, you agree to the terms of this Privacy Policy.

02. Information We Collect

We collect information to provide and improve our Service, process transactions, and communicate with you. We collect information in the following ways:

1. Information You Provide to Us
   • Account Registration: When you create an account, we collect information such as your name, email address, phone number, physical address, and a password.
   • Contractor Profile Information: If you are a Contractor, we collect additional information to build your public profile, which may include your business name, professional licenses, certifications, proof of insurance, areas of expertise, service locations, portfolio images, and a descriptive biography.
   • Client Project Information: If you are a Client, we collect information related to the projects you post, such as project descriptions, budget, and location.
   • Payment Information: To process subscriptions and payments, we use a third-party payment processor (e.g., Stripe, PayPal). We do not store your full credit card or bank account numbers. We may, however, receive information associated with your payment account, such as your billing details and transaction history.
   • Communications: We collect information when you communicate with us, such as through customer support inquiries, feedback submissions, or messaging through the platform. This includes the content of your messages and any attachments.
2. Information We Collect Automatically
   • Usage Data: When you use our Service, we automatically collect information about your interaction with it. This includes your IP address, browser type, operating system, device information, pages viewed, features used, dates and times of access, and referring website addresses.
   • Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to operate and analyze our Service. Cookies help us remember your preferences, secure your account, and personalize content and advertisements. You can control the use of cookies through your browser settings.

03. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain the Service: To create and manage your account, facilitate the matching of Clients with Contractors, and enable communication and transactions between users.
• To Personalize Your Experience: To customize the content and features you see on the platform.
• To Process Payments: To manage subscriptions, process payments, and prevent fraudulent transactions.
• For Communication: To send you administrative messages, security alerts, customer support responses, and updates about the Service.
• For Marketing: To send you promotional materials, newsletters, and other information about products and services that may interest you. You may opt-out of receiving marketing communications at any time.
• For Safety and Security: To verify accounts, prevent fraud, enforce our Terms of Service, and protect the rights and safety of our users and the public.
• For Analytics and Improvement: To understand how our users interact with the Service, monitor performance, and develop new features and offerings.

04. How We Share Your Informationn

We do not sell your personal information. We may share your information in the following circumstances:

• With Other Users: The core function of our marketplace is to connect people. Therefore, certain information is shared publicly or directly between users.
• Contractor profiles are visible to Clients and other visitors to the Service.
• When a Client contacts a Contractor, the Client's name and project details are shared with that Contractor.
• With Third-Party Service Providers: We share information with vendors and service providers who perform services on our behalf. These include:
• Payment processors (e.g., Stripe)
• Cloud hosting providers (e.g., AWS, Google Cloud)
• Analytics providers (e.g., Google Analytics)
• Email and communication services (e.g., SendGrid)

These providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.

• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of our users.
• In Case of a Business Transfer: If ConnectBuildHub.com is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership.

05. Your Data Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Correction (Rectification): You can review and update your account information at any time through your profile settings. You may also request that we correct any inaccuracies
• Deletion (Erasure): You may request that we delete your personal information, subject to certain exceptions (e.g., we may need to retain some information for legal or security purposes).
• Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of the email or by changing your account notification settings.
• Object to Processing: You may have the right to object to our processing of your personal information under certain circumstances.

To exercise these rights, please contact us at privacy@connectbuildhub.com.

06. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

07. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

08. Children's Privacy

Our Service is not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

09. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Effective Date at the top. We encourage you to review this Privacy Policy periodically for any changes.